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Rhonda Ware

Profile

A registered nurse also trained to degree level in childcare and education for children up to the age of eight. Extensive experience as a Senior Manager within the commercial and independent sectors and the NHS. Experience spans medical insurance, care home management, public health, governance, school nursing, children with special educational needs and care of the elderly including mentally infirm. Dedicated to protecting health and improving the quality of care and services. Principled with a strong sense of determination to succeed.  A strategic thinker who is proficient at completing projects at operational level. Capable of managing a complex workload. Pays attention to detail and adept at managing change.  

 

Career summary

Worked with children and teenagers who had challenging special educational and mental health needs before qualifying as a nurse in Cornwall in 1984. Recruited to the post of deputy manager in 1984 in a private care home for the elderly. prior to appointment in 1986 as a school nursing sister.  Returned to the independent sector for a further three years to care of the elderly as a care home manager in 1987. In 1990 entered the commercial sector for seven years where responsibility was for designing and managing care pathways for claimants and marketing a medical insurance product. Returned in 1997 to manage the care home for a further two years before running a unit for elderly mentally infirm for a year. 

Returned to clinical care on a coronary care unit in the NHS in 2000. Appointed by Havering PCT in 2001 to set up a specialised screening programme across two boroughs. Undertook two human resources projects whilst implementing the specialised screening programme. Moved into the directorate of public health in 2003 and appointed as the lead for cancer screening programmes, tuberculosis, hepatitis and as the PCT immunisations coordinator. Assigned the lead for emergency planning, business continuity and health protection in 2004 with the addition of governance in 2006. Assessor for the City and Guilds course for those qualifying in the Certificate for Diabetic Retinopathy Screening.

 

 

Qualifications

  • Certificate in Policy and Practice of Immunisations: City University, London, April 2005
  • Prince 2 Project Management: February 2004
  • Certificate in Counselling by distance learning: United Kingdom Distance Learning College 1991
  • ENB 998 Teaching and Assessing: Royal Cornwall Hospital (RCH) (Treliske) January 1986
  • Registered Nurse: RCH (Treliske), 1984
  • Trained to use the following computer systems:  Performance Accelerator, SBS, NSTS, OpenExeter, Orion, Microsoft Office programmes.

 

 

Key skills

  • Strategic planning and operational management
  • Contract (Service Level Agreement) and service specification development
  • Teaching, presentation and workshop facilitation
  • People management and communication – verbal and written
  • Staff management/team building and developing working partnerships
  • Project and budget management.

 

 

Achievements

National and sector level

  • Designed and presented training to influenza coordinators network, invited to present at conferences and facilitate workshops on topics such as Children’s Environmental Health Action Plan, tuberculosis, recruitment and retention of staff and diabetic retinopathy screening
  • Contributor to several emergency preparedness exercises
  • Participated in a national research based study in relation to improving recruitment and retention
  • Became a resource for other programme managers implementing retinal screening programmes.

 Local level

Strategic planning and operational management

  • Wrote service specifications and contracts for immunisations and screening programmes
  • Developed the Havering multi-agency flu pandemic plan, heatwave plan and major emergency plan in collaboration with borough wide partners
  • Commissioned a counselling service designed for family doctors and their staff
  • Created policies for practice within care homes that were seen as best practice and therefore adopted by the borough for use by all homes
  • Produced standard operating procedures for the management of patients acutely admitted to the medical receiving room of an acute trust to ensure a consistent level of care and assessment was provided to all patients
  • Implemented a specialised screening programme across two boroughs and designed a database for the programme
  • Led the PCT project to achieving the Improving Working Lives (IWL) practice status
  • As care home manager, managed a team of thirty staff and a budget of one million pounds
  • Received a PCT award for innovation with information technology for the design of a database
  • Coordinated borough wide immunisations campaigns
  • Member of the Borough Resilience Forum, Influenza Pandemic Committee and Children’s Overview and Scrutiny Committee.

Governance

  • Built systems and processes to enable effective clinical governance management in the PCT commissioning arm, including for controlled drugs, investigations and risk management
  • Managed investigations of poor performance by staff and independent contractors
  • Implemented business continuity planning across the organisation, ensuring a trained and competent workforce.

Teaching and facilitation

  • Visiting lecturer to two local universities to teach pre and post-registration nurses
  • Developed and delivered a borough wide training programme for care home staff
  • Organised and delivered borough wide workshops for the care and voluntary sectors.